Griffin, Jill. <br/><br/>
Customer loyalty:  how to earn it, how to keep it/ 
Jill Griffin 
 - New York:  Lexington Books,  1995 
 - viii, 242 p.;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>002912977X  $ 23.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty<br/>Consumer satisfaction<br/>Customer services<br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812