TY  - BOOK
AU  - Greenberg,Paul
TI  - CRM at the speed of light: capturing and keeping customers in internet real time
SN  - 0070439508
U1  - 658.812 
PY  - 2001///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - Customer services
KW  - Sales management
KW  - Marketing
KW  - Date processing
KW  - Customer relations
N1  - Includes index
ER  -