Greenberg, Paul <br/><br/>
CRM at the speed of light:  capturing and keeping customers in internet real time/ 
Paul Greenberg 
 - New Delhi:  Tata McGraw-Hill Education,  2001 
 - xxiii, 360 p.;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0070439508 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Sales management<br/>Marketing--Date processing<br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812