TY  - BOOK
AU  - Murley,Peter
TI  - Gower handbook of customer service
SN  - 0566076888
U1  - 658.812 
PY  - 1997///
CY  - Hamsphire
PB  - Gower Pub.
KW  - Customer services
KW  - Handbooks, manuals, etc
KW  - Management
N1  - Includes index
ER  -