Gower handbook of customer service/ 
edited by Peter Murley 
 - Hamsphire:  Gower Pub.,  c1997 
 - xxxiv, 611 p.:  charts;  23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0566076888  £ 65.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Handbooks, manuals, etc.<br/>Customer services--Management
<br/><br/><label>Dewey Class. No.: </label>658.812