TY  - BOOK
AU  - Fenvessy,Stanley J.
TI  - Keep your customers (and keep them happy)
SN  - 0870941208
U1  - 658.812 
PY  - 1976///
CY  - Homewood, Illinois
PB  - Dow Jones - Irwin
KW  - Customer services
KW  - Customer relations
KW  - Relationship marketing
N1  - Includes index
ER  -