Fenvessy, Stanley J. <br/><br/>
Keep your customers (and keep them happy)/ 
Stanley J. Fenvessy 
 - Homewood, Illinois:  Dow Jones - Irwin,  1976 
 - ix, 174 p.:  ill.;  23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0870941208  $ 11.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations<br/>Relationship marketing
<br/><br/><label>Dewey Class. No.: </label>658.812