TY  - BOOK
AU  - Brown,Stanley A.
TI  - Break through customer service: bes practices of leaders customer support
SN  - 0471642320
U1  - 658.812 
PY  - 1997///
CY  - Toronto
PB  - John Wiley
KW  - Customer services
KW  - Management
KW  - Customer relations
KW  - Sales management
N1  - Includes bibliographical references and index
ER  -