Break through customer service:  bes practices of leaders customer support/ 
edited by Stanley A. Brown 
 - Toronto:  John Wiley,  c1997 
 - xviii, 434 p.;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0471642320  $ 44.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management<br/>Customer relations<br/>Sales management
<br/><br/><label>Dewey Class. No.: </label>658.812