TY  - BOOK
AU  - Elvy,B.H.
TI  - How to appreciate your customers
SN  - 033359892X
U1  - 658.812 
PY  - 1995///
CY  - London
PB  - Macmillan Business
KW  - Customer services
KW  - Management
KW  - Customer relations
KW  - Sales management
KW  - Customer behavior
KW  - Industrial procurement
N1  - Includes index
ER  -