Barnard, William <br/><br/>
The innovation edge:  creating strategic breakthroughs using the voice of the customer/ 
William Barnads and Thomas F. Wallace 
 - Vermont:  Oliver Wight Pub.,  c1994 
 - xii, 180 p.;  22 cm. 
 - Executive breakthrough series .
<br/><br/> Includes index 
<br/><br/>Bibliography: p. 169-170 
<br/><br/><label>ISBN: </label>0939246414  $ 27.50 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Sales management<br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812