TY  - BOOK
AU  - Galloway,Dianne
TI  - Mapping work processes
U1  - 658.542 
PY  - 1997///
CY  - Madras
PB  - Productivity Press
KW  - Work design
KW  - Flow charts
N1  - Glossary : p. 83-85; Includes index
ER  -