TY - BOOK AU - Campanella,Jack ED - TI - Principles of quality costs: principles, implementation and use SN - 812031688X U1 - 658.5 PY - 2000/// CY - New Delhi PB - Prentice-Hall of India KW - Quality control KW - Costs KW - Case studies KW - Service industries KW - Quality control - Costs KW - Manufactures N1 - Includes index ER -