Cleland, Alan S., 1939- The market value process : bridging customer and shareholder value / Alan S. Cleland and Albert V. Bruno - San Francisco : Jossey-Bass, c1996 - xxv, 244 p. : ill. ; 25 cm. - The Jossey-Bass business & management series . Includes index ISBN: 0787902756 : USD 35.95 Subjects--Topical Terms: Strategic planningMarketingConsumer satisfactionCorporations--Valuation Dewey Class. No.: 658.8