TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley
TI  - Quality management: introduction to total quality management for production, processing and services 
SN  - 0130116386 :
U1  - 6584013 
PY  - 2000///
CY  - Upper Saddle River, NJ
PB  - Prentice-Hall
KW  - Total quality management
N1  - Rev. ed. of: Introduction to total quality. 1997; Includes index
ER  -