Goetsch, David L. <br/><br/>
Quality management :  introduction to total quality management for production, processing and services / 
David L. Goetsch [and] Stanley B. Davis 
 - 3rd ed. 
 - Upper Saddle River, NJ :  Prentice-Hall,  2000 
 - xvii, 778 p. :  ill. ;  24 cm. 
<br/><br/> Rev. ed. of: Introduction to total quality. 1997  Includes index 
<br/><br/><label>ISBN: </label>0130116386 :  USD 105.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>6584013