TY  - BOOK
AU  - Zwell,Michael
TI  - Creating a culture of competence
SN  - 0471350745
U1  - 658 
PY  - 2000///
CY  - New York
PB  - John Wiley & sons
KW  - Management
KW  - Performance standards
KW  - Interpersonal relation
N1  - Includes index; Bibliography: p. 337-338
ER  -