TY  - BOOK
AU  - Waller,Jenny
AU  - Allen,Derek
AU  - Burns,Andrew
TI  - The T.Q.M. Toolkit: a guide to practical techniques for total quality management
SN  - 0749412801
U1  - 658 
PY  - 1995///
CY  - London
PB  - Kogan Page
KW  - Industrial management
KW  - Management by objectives
KW  - Quality control
KW  - Total quality management
N1  - Includes index; Bibliography: p. 257-260
ER  -