TY  - BOOK
AU  - Vondle,David P.
TI  - Service management systems: how to create competitive...
SN  - 0070675775
U1  - 658 
PY  - 1989///
CY  - New York
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
KW  - Effieciency, Industrial
KW  - Competition
N1  - Includes index
ER  -