Vondle, David P. <br/><br/>
Service management systems:  how to create competitive.../ 
David P. Vondle 
 - New York:  McGraw-Hill,  1989 
 - xiii, 202 p.;  23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0070675775  $ 49.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management<br/>Effieciency, Industrial<br/>Competition
<br/><br/><label>Dewey Class. No.: </label>658