TY  - BOOK
AU  - Gatiss,Gordon F.
TI  - Total quality management: a total quality approach
SN  - 0304337951
U1  - 658.01 
PY  - 1996///
CY  - London
PB  - Cassell
KW  - Total quality management
KW  - Management
KW  - Total quality management in human service
KW  - Total quality control
ER  -