TY  - BOOK
AU  - Townsend,Patrick
AU  - Gebhardt,Joan
TI  - Quality is everybody's business
SN  - 8186852204
U1  - 658 
PY  - 1999///
CY  - Chennai
PB  - East West of books
KW  - Industrial management
KW  - Management
KW  - Quality control
KW  - Standards
ER  -