TY - BOOK AU - Hanna,Mark AU - Newman,W.Rocky TI - Integrated operations management: adding value for customers SN - 8120321731 (pbk.) : U1 - 658.812 PY - 2001/// CY - New Delhi PB - Prentice-Hall of India KW - Industrial management KW - Production management N1 - Glossary : p. G-1-G-10; Includes index ER -