TY  - BOOK
AU  - O'Connell,John
AU  - Pyke,Jon
AU  - Whitehead,Roger
TI  - Mastering your organization's processes: a plain guide to business process management 
SN  - 0521839750 :
U1  - 658.401 
PY  - 2006///
CY  - Cambridge, UK
PB  - The University Press
KW  - Business
KW  - Data processing
KW  - Production management
KW  - Computer programs
N1  - Includes index
ER  -