O'Connell, John <br/><br/>
Mastering your organization's processes :  a plain guide to business process management / 
John O'Connell, Jon Pyke [and] Roger Whitehead 
 - Cambridge, UK :  The University Press,  2006 
 - xx, 270 p. :  ill. ;  26 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0521839750 :  USD 53.40 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business--Data processing<br/>Production management<br/>Production management--Computer programs
<br/><br/><label>Dewey Class. No.: </label>658.401