TY  - BOOK
AU  - Coleman,A.Michael
TI  - Collection management handbook: the art of getting paid
SN  - 0471254142
U1  - 658 
PY  - 1999///
CY  - New York
PB  - John Wiley
KW  - Collecting of accounts
KW  - Management
KW  - Handbooks, manuals, etc
KW  - Communication in management
N1  - Includes index
ER  -