Horovitz, Jacques <br/><br/>
The Seven secrets of service strategy/ 
Jacques Horovitz 
 - England:  Finanacial Times,  2000 
 - 140 p.;  23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0273635778  $ 31.86 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Consumer satisfaction<br/>Consumer service
<br/><br/><label>Dewey Class. No.: </label>658