TY  - BOOK
AU  - Wilkinson,Adrian
TI  - Managing with total quality management: theory and practice
SN  - 0333620062
U1  - 658 
PY  - 1998///
CY  - London
PB  - Macmillan
KW  - Management
KW  - Total quality management
KW  - Personnel management
N1  - Includes index; Includes bibliographical reference
ER  -