TY  - BOOK
AU  - Hornell,Erik
AU  - Hjelm,Per
TI  - Achieving service productivity: lessons from the best in the world 
SN  - 0273603868 :
U1  - 338.4561 
PY  - 1994///
CY  - London
PB  - Financial Times/Pitman Publication
KW  - Service industries
KW  - Management
KW  - Case studies
KW  - Labor productivity
N1  - Includes index
ER  -