Achieving service productivity :  lessons from the best in the world / 
edited by Erik Hornell and Per Hjelm 
 - London :  Financial Times/Pitman Publication,  1994 
 - ix, 292 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0273603868 :  PND 40.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management--Case studies<br/>Service industries--Labor productivity--Case studies
<br/><br/><label>Dewey Class. No.: </label>338.4561