TY  - BOOK
AU  - Melnick,Edward L.
TI  - Creating value in financial services: strategies, operations and technologies 
SN  - 0792385721 :
U1  - 332.1068 
PY  - 2000///
CY  - Boston
PB  - Kluwer Academic Publishers
KW  - Financial services industry
KW  - Management
ER  -