TY  - BOOK
AU  - Cole,karis
TI  - Call center communication: How to make each and every call a first-rate experience 
SN  - 8188661015 :
U1  - 384 
PY  - 2003///
CY  - Chennai
PB  - East West Books
KW  - Telecommunication systems
KW  - Telecommunication
ER  -