Cole, karis <br/><br/>
Call center communication :  How to make each and every call a first-rate experience / 
Karis Cole 
 - Chennai :  East West Books,  2003 
 - 175 p. :  ill. ;  14 cm. 
<br/><br/><label>ISBN: </label>8188661015 :  Rs. 195.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telecommunication systems<br/>Telecommunication
<br/><br/><label>Dewey Class. No.: </label>384