TY - BOOK AU - Hodge,Sheida TI - Global smarts: the art of communicating and deal making anywhere in the world SN - 0471382469 : U1 - 395.52 PY - 2000/// CY - New York PB - John Wiley KW - Business etiquette KW - Intercultural communication KW - National characteristics KW - Negotiation in business KW - Competition, international N1 - Includes bibliographical references and index ER -