Cai, Leon.

Selling in Customer Service Integrating and Coordinating Service and Selling. [electronic resource] : - Oxford : Productivity Press, 2024. - 1 online resource (186 p.)

Description based upon print version of record.

Despite the fact that there are many books on service improvement and many related to selling skills worldwide, there are few books on how service and selling are integrated and coordinated.

9781040098592 1040098592 9781032644066 1032644060 9781040098608 1040098606

10.4324/9781032644066 doi


Customer services.
Customer relations.
BUSINESS & ECONOMICS / Sales & Selling
BUSINESS & ECONOMICS / Customer Service
BUSINESS & ECONOMICS / Industries / Service Industries

658.8/120688