TY  - BOOK
AU  - Katz,Bill
AU  - Fraley,Ruth A.
TI  - Reference services today: from interview to burnout 
SN  - 0866565728 :
U1  - 025.52 
PY  - 1987///
CY  - New York
PB  - Haworth Press
KW  - Reference services (Libraries)
KW  - Librarians
KW  - Psychology
KW  - Interviewing
N1  - Includes bibliographical references and index
ER  -