TY  - BOOK
AU  - Wooten,Bob
TI  - Building & managing a world class IT help desk
SN  - 0070447225 (pbk.) :
U1  - 004 
PY  - 2001///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - Computer technical support
N1  - Glossary : p. 564-571; Includes index
ER  -