Wooten, Bob <br/><br/>
Building & managing a world class IT help desk / 
 Building and managing a world class IT help desk 
Bob Wooten 
 - New Delhi :  Tata McGraw-Hill Education,  c2001 
 - xvi, 583 p. :  ill. ;  24 cm. 
<br/><br/> Glossary : p. 564-571  Includes index 
<br/><br/><label>ISBN: </label>0070447225 (pbk.) :  Rs. 0.75 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer technical support
<br/><br/><label>Dewey Class. No.: </label>004