Education and research for marketing and quality management in libraries : satellite meeting, Quebec, August 14-16 Aout 2001 - Savard, Rejean, 1950-.; I. F.L. A. (International Federation of Library Associations) (Saur : K.G. Saur, 2002)
Articles in English and French
Includes bibliographical references and index
Keywords: Libraries -- Marketinges; Libraries -- Quality controles; Library educationes; Bibliotheques -- Marketing -- Congres; Bibliotheques -- Normes -- Congres; Bibliotheques -- Qualite -- Controle -- Congres; Marketing -- Congres