TY  - BOOK
AU  - Badr,Youakim
TI  - Smart Digital Service Ecosystems: A Research Roadmap from Service Computing and Engineering Perspectives 
T2  - SpringerBriefs in Service Science,
SN  - 9783031279263
U1  - 338.47 23
PY  - 2023///
CY  - Cham
PB  - Springer International Publishing, Imprint: Springer
KW  - Service industries
KW  - Operations research
KW  - Quantitative research
KW  - Engineering mathematics
KW  - Engineering
KW  - Data processing
KW  - Technological innovations
KW  - Electronic data processing
KW  - Management
KW  - Services
KW  - Operations Research and Decision Theory
KW  - Data Analysis and Big Data
KW  - Mathematical and Computational Engineering Applications
KW  - Innovation and Technology Management
KW  - IT Operations
N2  - This book provides a holistic overview of the major advances that have been made in the context of Service Science with a focus on IT-enabled services. To address challenges in collaborative, social-centric, ad-hoc, dynamic and open environments, the book studies IT-enabled service systems from two distinct but complementary research perspectives: service engineering and service computing. From a service engineering view, the book shows how to apply a systemic approach to tackle social problems from holistic and multi-disciplinary perspectives by focusing on service systems and developing a service design framework, including socio-technical aspects, the service reference model, data-driven collaboration processes, the incremental design method, requirement propagation, and system adaptability with feedback loops. From a service computing view, the book introduces a service-oriented aided infrastructure to support IT-enabled service systems in ICT-facilitated environments and provide access to tangible and intangible resources in a trustworthy environment. The book offers a valuable companion and comprehensive reference guide for undergraduate and graduate students who want to learn about current concepts for designing and implementing service systems; and for researchers who want to identify future directions in build smart digital service ecosystems, integrating Internet of Things (IoT) and Artificial Intelligence (AI) and cyber-security. The book also appeals to developers who need to implement advanced services and want to capitalize on corresponding business models, customer-driven interaction, and scalable architectures
UR  - https://doi.org/10.1007/978-3-031-27926-3
ER  -