TY  - BOOK
AU  - Saxton,Matthew L.
AU  - Richardson,John V.
TI  - Understanding reference transactions: transforming an art into a science 
SN  - 0125877803 :
U1  - 020 
PY  - 2002///
CY  - Amsterdam, The Netherlands
PB  - Academic Press
KW  - Reference services (Libraries)
KW  - Interviewing
N1  - Includes bibliographical references and index
ER  -