Saxton, Matthew L.  1969- <br/><br/>
Understanding reference transactions :  transforming an art into a science / 
Matthew L. Saxton [and] John V. Richardson 
 - Amsterdam, The Netherlands :  Academic Press,  c2002 
 - xviii, 208 p. :  ill. ;  24 cm. 
 - Library and information science .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0125877803 :  USD 84.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)<br/>Interviewing
<br/><br/><label>Dewey Class. No.: </label>020