Hernon, Peter <br/><br/>
Service quality in academic libraries / 
Peter Hernon and Ellen Altman 
 - Norwood, N.J. :  Ablex,  c1996 
 - xv, 187 p. :  ill. ;  24 cm. 
 - Information management, policyand services .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>1567502091 :  PND 47.00 1567502105 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Academic libraries--United States<br/>Libraries and students--United States<br/>Libraries and scholars--United States
<br/><br/><label>Dewey Class. No.: </label>025.52777