TY  - BOOK
AU  - Pfannstiel,Mario A.
AU  - Brehmer,Nataliia
AU  - Rasche,Christoph
TI  - Service Design Practices for Healthcare Innovation: Paradigms, Principles, Prospects 
SN  - 9783030872731
U1  - 362.1068 23
PY  - 2022///
CY  - Cham
PB  - Springer International Publishing, Imprint: Springer
KW  - Health services administration
KW  - Medical economics
KW  - Public health
KW  - Service industries
KW  - Health Care Management
KW  - Health Economics
KW  - Public Health
KW  - Services
N1  - Chapter 1: Service Design within a Multiplicity Logics in Healthcare -- Chapter 2: Service design for hybrid market constellations in healthcare - From VUCA 2 VUCAR -- Chapter 3: Towards a conceptual framework of hybrid strategies in healthcare: Co-alignment of market and non-market activities -- Chapter 4: When the patient innovates Emerging practices in service ecosystems -- Chapter 5: Negotiating Care through Tangible Tools and Tangible Service Designing in Emergent Public Health Service Ecosystems -- Chapter 6: A Speculation for the Future of Service Design in Healthcare: Looking through the Lens of a Speculative Service Design Framework -- Chapter 7: Crossing asymmetries in multistakeholder service design in integrated care
N2  - This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience
UR  - https://doi.org/10.1007/978-3-030-87273-1
ER  -