TY  - BOOK
AU  - Liao,Albert
TI  - Warranty Chain Management: Digitalization and Sustainability 
T2  - Management for Professionals,
SN  - 9789811921049
U1  - 658.5 23
PY  - 2022///
CY  - Singapore
PB  - Springer Nature Singapore, Imprint: Springer
KW  - Production management
KW  - Facility management
KW  - Project management
KW  - Operations Management
KW  - Facility Management
KW  - Project Management
N1  - 1. Overview -- 2. Warranty Policy -- 3. Warranty Plan -- 4. Claim Management -- 5. Spare Parts Management
N2  - This book aims to provide a systemic viewpoint for enterprise to establish the warranty chain management system. This book includes warranty management practice, reverse logistics, product reliability engineering, data statistics and analysis, industry 4.0 and artificial intelligence, circular supply chain and sustainable design, and other basic theories and case descriptions. The author has many years' experience in academic and industrial management, and provides a management framework that especially takes into account (1) the implementation aspect - promotion of warranty plan and statistical analysis of data; (2) strategic aspect - digital application and sustainable development, with an overall system building point of view to describe the steps of warranty chain management step by step. There are rich industry cases in this book which has highly reference value for students, researchers and practitioners. Also this book fits to be used as teaching and training material in engineering management, which builds an overview of the product life cycle management from warranty service till the recovery stage
UR  - https://doi.org/10.1007/978-981-19-2104-9
ER  -