TY - BOOK AU - Guzmán,Georgina AU - Miles,La'Tonya Rease AU - Youngblood,Stephanie Santos TI - Campus service workers supporting first-generation students: informal mentorship and culturally relevant support as key to student retention and success T2 - Routledge research in higher education SN - 9781000487206 U1 - 374/.0170973 PY - 2022/// CY - New York, NY PB - Routledge KW - First-generation college students KW - United States KW - Social conditions KW - Universities and colleges KW - Employees KW - College dropouts KW - Prevention KW - Motivation in education KW - Culturally relevant pedagogy KW - School-to-work transition KW - Multicultural education KW - EDUCATION / Higher KW - bisacsh KW - EDUCATION / Students & Student Life N2 - "This unique collection of testimonials, critical essays, and first-hand accounts demonstrates the significant contribution of campus service workers in supporting the retention and success of first-generation college students. Using a Freirean framework to ground individual stories, the text identifies ways in which campus workers connect with students, provide informal mentorship, and offer culturally relevant support during students' transition to college and beyond. Drawing on a range of interviews, case studies, and research studies, emphasis is placed on the unique challenges faced by first-generation and minority students such as cultural alienation, imposter syndrome, language barriers, and financial insecurity. Ultimately, the text dismantles notions of social hierarchies that separate workers and college students, and encourages institutions to invest in these workers and their contribution to student wellbeing and success. This text will benefit researchers, academics, and educators with an interest in the higher education and student affair practice and higher education administration more broadly. Those specifically interested in multicultural education and the study of race and ethnicity within US higher educational contexts will also benefit from this book. Georgina Guzmán is Associate Professor of English at California State University Channel Islands, USA. La'Tonya Rease Miles is Dean of Student Affairs at Menlo College, USA. Stephanie Santos Youngblood is an Ed.D. student at Arizona State University and works at Nevada State College, USA with the Teachers Academy Pipeline Project"--Provided by publisher UR - https://www.taylorfrancis.com/books/9781003195917 ER -