TY  - BOOK
AU  - Dickens,Paul
TI  - Quality and excellence in human services
SN  - 0471940542 (pbk.) :
U1  - 361.00683 
PY  - 1994///
CY  - Chichester
PB  - Wiley
KW  - Total quality management in human services
N1  - Includes bibliographical references and index
ER  -