TY  - BOOK
AU  - Goyal,Saurabh
AU  - Thakur,K.S.
TI  - Management of customer satisfaction
SN  - 9788189901790 :
U1  - E 658.83430954 23rd ed.
PY  - 2009///
CY  - Delhi
PB  - Academic Excellence
KW  - Customer satisfaction
KW  - India
KW  - Banks and banking
N1  - Study on customer satisfaction in public and private sector banks in India; Index2
ER  -