Goyal, Saurabh <br/><br/>
Management of customer satisfaction / 
Saurabh Goyal and K.S. Thakur 
 - Delhi :  Academic Excellence,  2009 
 - vii, 244 p. :  charts ;  22 cm. 
<br/><br/> Study on customer satisfaction in public and private sector banks in India 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>9788189901790 :  Rs.650.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction--India<br/>Banks and banking--India<br/>Customer satisfaction
<br/><br/><label>Dewey Class. No.: </label>E 658.83430954  / G 748