TY  - BOOK
AU  - Rust,Roland T.
AU  - Kannan,P.K.
TI  - E-Service: new directions in theory and practice 
SN  - 812032241X (pbk) :
U1  - 004.678 
PY  - 2003///
CY  - New Delhi
PB  - Prentice-Hall of India
KW  - Electronic commerce
KW  - Customer services
N1  - Includes index
ER  -